Frequently Asked Questions

Troy Depo is a platform offering reliable storage solutions for individual and corporate customers. With storage facilities in a range of sizes and locations, it lets you store your belongings safely.

Troy Depo offers household storage, packing, moving, and corporate product storage and fulfillment services for individual and corporate customers. It also manages the storage process end to end, with security, insurance, and customer support.

For individual customers, we offer private room storage and container storage; for corporate customers, we offer pallet-based or m²-based storage. We also provide inventory management and fulfillment support for e-commerce businesses.

Under the Troy Depo Standards, all warehouses are monitored by security cameras 24/7, climate control options are available, and personal locked units provide maximum security. All necessary precautions have been taken at our storage facilities. The facilities have warehouse supervisors as well as alarm and camera systems, and some warehouses also have 24/7 on-site security staff. The warehouses are equipped with fire sprinkler systems, smoke detectors, earthquake-resistant building infrastructure, regular pest control, ultrasonic pest detectors, and humidity and temperature monitors.

Even though some features may vary from one warehouse to another, all storage facilities meet set standards for hygiene, security and ease of access, and are inspected regularly.

Troy Depo serves Istanbul, Kocaeli, Izmir, Bursa, Antalya, and Ankara through a network of more than 20 partner storage facilities. Customers can choose the facility closest to them for easy access. The Troy Depo Standards are upheld at every facility.

Troy Depo offers its customers end-to-end solutions with a wide network of storage facilities, a range of storage options, flexible contract terms, and professional moving and packing support. It also stands out in the industry for its customer-focused approach.

We offer different types of storage solutions. Both private room storage and container storage give you a private, locked space of your own. With private room storage, access is unlimited; you can come by whenever you like during business hours to add or remove items, and the facilities are usually in the city center. With container storage, access is limited; you're entitled to 3 free openings per year during business hours. Shared/communal storage is not offered.

Oversized or heavy furniture and delicate items such as pianos may not be suitable for container storage. In such cases, private room storage is a better option.

All facilities have measures such as climate control, 24/7 CCTV and alarm systems, insurance and regular pest control; there is no dampness in the facilities. Your belongings are kept safe and sound.

Our storage facilities are protected by 24/7 CCTV, security staff, and individually locked units. We also offer insurance options against risks such as fire, earthquake, and theft. Climate-controlled areas also prevent damage caused by damp and humidity.

The storage fee depends on the location of the facility you choose and the size of the space (m³/m²). Troy Depo offers units in a range of sizes and price points and helps you choose the solution that best fits your needs.

No. You can store your belongings short-term or long-term, depending on your needs. There is no minimum or maximum duration — our solutions are flexible.

Yes, you can end your storage service at any time, with no penalties or extra fees.

When your rental period ends, you can either renew your contract or collect your belongings and move out. If the contract is not renewed, the applicable procedures and additional charges may apply.

Contracts are signed for a 1-year term. Under the Troy Depo Standards, customers have the right to leave at any time without paying for the remaining months.

Contracts are made on an annual basis. Price increases are applied according to the rent increase rate for the relevant period. Payments are monthly (there is no weekly or daily payment), and you can move out at any time. If you move out mid-month, the full fee for that month is charged, and no payment is due for the following months.

Yes. A contract is signed when you rent the unit, and it sets out the rights and responsibilities of both parties.

The quote clearly states whether prices include or exclude VAT. There are no hidden fees. Any additional services you request are also clearly listed in the quote.

The most important factor in moving costs is the volume of your belongings. Based on the volume and how easy or difficult the home is to work in operationally, variables such as labor, number of vehicles and packing materials are calculated, and the price is set accordingly. The price may vary depending on the walking distance and additional services (packing, etc.). Having delicate and special items such as a safe, piano or marble table also affects the price.

In addition, the floor the home is on, the use of the building's elevator and, when necessary, the installation of an external furniture lift are also key factors in pricing. The final price is determined after a detailed needs assessment and presented to you in writing as a personalized quote.

Packing services are provided on request and added to the moving fee. The optional packing service covers the packing of small items, such as the contents of kitchen cabinets, loose items around the home, and clothing. Whether boxing is included or excluded is stated in the moving quote.

It's important to pack your belongings securely before storage. Use bubble wrap for fragile items and blankets or bubble wrap for furniture, and write the contents on the outside of each box. For some ornate or carved furniture, corner protectors or cardboard are used to help with packing.

It's important to pack your belongings securely before putting them into storage. Use bubble wrap for fragile items and moving blankets or bubble wrap for furniture, and label each box with its contents.

Packing services are optional. You can pack your belongings yourself or get help from professional teams. Professional packing is charged in addition to the moving fee.

Wardrobe boxes are used to move clothing and textiles without wrinkling them. Your dresses, jackets, and suits stay protected on hangers during the move and are placed in storage that way. You can order them from our store.

Yes, we offer a special packing service for fragile and delicate items. We provide professional support for packing and moving delicate belongings. You can also include boxing/small-item packing in your request.

Yes, in most cases packing and moving are completed on the same day, although timing may vary depending on the volume of items and the scope of service. Some operations may take two or more days.

Many items can be stored, including furniture, household goods, seasonal items, commercial goods, and documents. However, flammable, explosive, toxic, or illegal substances are not accepted.

In facilities that meet Troy Depo standards, your belongings are kept safe with 24/7 security cameras, facility managers and private storage units that you can lock yourself. Insurance options against risks such as fire, earthquake and theft are also available.

Based on the information and photos you share about your belongings, our expert team calculates the volume (m³) and recommends the storage unit size that best fits your needs.

For hygiene and safety reasons, food, live animals, and perishable goods cannot be stored.

Yes, you can. In line with the Troy Depo Standards, all storage facilities are protected by locking systems and 24/7 CCTV. Every item is valuable to us.

Yes. Troy Depo also offers suitable solutions for car and motorcycle storage. Contact us for details.

No. Humidity is controlled in our storage facilities, so they don't get damp. Our facilities are inspected in line with the Troy Depo Standards, and all necessary precautions are taken.

There is no electricity inside the storage units.

You can make a reservation quickly and easily through our website or our customer service team.

Storage units are cleaned and ready to use before they are handed over to the customer. However, once your belongings have been placed inside, cleaning the interior is the customer's responsibility.

Our expert team recommends the most suitable unit size and location based on your needs. The final choice is yours.

You can access your storage unit on weekdays and Saturdays during business hours. Our facilities are closed on Sundays, so access is not available then.

Yes. Simply share the details of the people you'd like to authorize with us.

In container storage, you access your unit when the warehouse supervisor opens it for you. In private room storage, you can access your unit whenever you like with your own personal key. Access is limited with the container storage option.

Yes. If your needs change, you can switch your storage unit to one of a different size or at a different location.

Yes. In container storage, your unit can be opened and closed a limited number of times. In private room storage, you're free to take out and put back your belongings whenever you like.

Yes, appointments are required to avoid crowding. As long as you have an appointment, you can access your unit during business hours.

Yes. You can add your own shelves or cabinets as long as they don't damage the unit. Please contact us before making any changes. This applies to private room storage.

You can make the most of your space by sorting your belongings into boxes, using vacuum bags, and storing items vertically. Shelving systems also help.

Standard storage units may experience seasonal temperature changes. For items you want to protect from this, you can choose a climate-controlled storage option.

The amount of insurance varies depending on the volume of your belongings and the size of your room. The insurance amount specified in your contract is included free of charge. If you wish, you can increase your insurance limit for an additional fee. For more details, please contact our customer service team.

No. Smoking in storage units is strictly prohibited due to the fire risk and for hygiene reasons.

Climate-controlled storage units are special spaces where temperature and humidity are kept constant. They are ideal for electronics, textiles, wooden furniture, and delicate items.

Storage containers come in two types: steel and wooden. They are standard private spaces with fixed dimensions. If your belongings don't fit into that volume, a second container is opened. For some furniture with unusual dimensions or special items such as pianos, the container dimensions may not be sufficient; this can be decided after assessing your belongings. Container storage is especially ideal for long-term storage and for customers who won't be adding or removing items. Depending on your needs, both options offer secure storage.

Yes. Just like a move to storage, you can also request a home-to-home move. Your belongings are packed securely, transported, and delivered to your new address. With the Troy Depo Standards and our expertise, you can rest easy.

Yes, we offer a free feasibility assessment. Our first priority is to prepare a quote by reviewing photos of your belongings and learning a few details (floor level, elevator, walking distance, etc.). For challenging operations or when there are unknowns, a site visit is arranged and your belongings are assessed on site.

Yes, professional moving teams help you move and store your belongings safely.

Yes, on request, assembly/disassembly of furniture and large appliances is included in the moving service.

Yes, all our moving vehicles have enclosed cargo areas, so your belongings are protected from the elements during transport.

Yes, we offer both local and intercity moving services.

Yes, same-day moving is possible depending on the volume of items and availability.

A storage move is the process of safely transporting your belongings from their current address to a storage facility. The job includes packing, disassembling, and moving your belongings to the storage facility.

A date and time are set for the moving service, and the moving team transports your belongings safely. The move is organized by Troy Depo or its partner moving companies.

Yes. With Troy Depo's moving services, your belongings are automatically covered by insurance, so they are protected against any damage that may occur during transport. Cargo insurance and the Troy Depo Guarantee are with you every step of the way.

Professional teams pack your belongings using bubble wrap, moving blankets, and other protective materials, and transport them safely.

Furniture, household goods, electronics, documents, and commercial products can be transported. For safety reasons, flammable, explosive, and hazardous materials are not transported.

You can reach us through Troy Depo customer service or our website and book an appointment for your preferred date.

Moving services are available on Saturdays. Our storage facilities are closed on Sundays. During busy periods, we recommend booking early.

In that case, contact Troy Depo customer service directly. Your belongings will be assessed under the Troy Depo Guarantee; we will start the necessary damage claim process and support you as quickly as possible.

Providers are selected based on experience, customer reviews, and reliability. Troy Depo connects you with the trusted moving providers it partners with. Every moving provider is required to comply with the Troy Depo Standards.

Depending on the volume of your belongings, a panel van, a truck, a light truck, or a semi-trailer truck is used. The moving company provides the vehicle best suited to your needs.

Yes. There are no charges when you cancel a storage reservation; however, for moving operations, deductions apply as set out in the cancellation and change policy. The cancellation and change policy is included in your quote.

Yes, a modular furniture lift is used for the 3rd floor and above when there is no elevator — provided, of course, that the building's facade and vehicle parking allow it. It's important to share this information with us in advance.

If packing services aren't included, you'll need to get your belongings ready for the move. For a more comfortable move, you can also request professional packing services.

An authorized person must be present at home during the move.

Contact Troy Depo customer service to get answers to all your questions. Our professional team will support you throughout the process.

You can pay online by credit card. For recurring payments, you can also set up automatic payments.

We don't offer installment payments. For more information, please contact our customer service team.

Yes. Payment in foreign currency is accepted for moving services to Europe. For our services within Türkiye, payments are made in TL.

With our storage and moving services, your belongings are protected by basic insurance coverage. The insurance protects you against possible damage that may occur during transport and storage.

Yes. Additional insurance packages are available for higher coverage limits. You can choose an insurance option with extended coverage to suit your needs.

Yes. Troy Depo offers international moving services to Europe.

At the moment, we only provide moving services to European countries. We do not yet serve Asia, the Americas, or other regions.

Yes. For moves to Europe, we manage the customs process together with our business partners, so your belongings are delivered without any hassle.

Yes. We also offer moving services from Europe to Türkiye, and we organize the customs procedures throughout the process.

Yes. While your belongings are in storage, we can ship them to Europe whenever you like. Simply contact our customer service team to plan the shipment.

Yes. Troy Depo offers pallet storage, m²-based storage, and fulfillment services specifically for businesses. Together, we'll plan the solutions best suited to your business processes.

Fulfillment is the professional management of storing your products and preparing, packing, and shipping orders to your customers. It makes your logistics operations more efficient.

We use digital inventory tracking systems for our corporate customers. Incoming and outgoing products are recorded, stock levels are reported regularly, and everything can be tracked transparently.

In corporate warehouses, all entries and exits are recorded in the system. Authorized personnel can access the warehouse during set hours. The process is kept under control with 24/7 security and CCTV.

TROYİ is the AI assistant developed by Troy Depo to answer your questions about household storage and moving. It helps you find the service that fits your needs and gives you information on anything you're curious about. Plus, it's online and by your side 24/7. 💚

You can tell TROYİ about your storage needs and get information. You can ask about storage types, prices, locations, moving your belongings to storage and more. It will also answer detailed questions. For example: how many pairs of shoes fit in one box…

TROYİ calculates an estimated volume for you. Since prices are based on the volume of your belongings, estimating volume in advance is one of the most important parts of storage. TROYİ is here to help! All you need to do is send photos or a list of your belongings. 😊

Yes. TROYİ evaluates details such as the belongings you want to store, how long you need storage, your location and your transport needs, and then guides you to the service option that suits you best.

TROYİ helps you gather the information needed to prepare a quote and create your request. The final price is determined by service details such as the amount of belongings, storage duration, location and transport.

You can reach TROYİ at troydepo.com/troyi or through the chat window at the bottom right of our website, and ask anything you'd like about storage and moving.

Member listings do not support adding to cart, placing orders or paying by card. For a product you're interested in, contact the listing owner and agree on the price, payment and delivery terms directly.

Check the seller information on the product or listing page. Products sold by Troy Depo have an "Add to Cart" option.

Member listings offer messaging or phone contact options, depending on the seller's preferences; no product payments are collected through the site.

Depending on the seller's preferences, the listing page offers options to send a message and/or view the phone number. You can contact the seller using any of the options provided.

You can browse listings without signing up. To post a listing, send a message to a seller or view a phone number the seller has chosen to share, you need to log in to your account. If you don't have an account yet, you can sign up for free.

To see the item in person, contact the listing owner and agree on a suitable time and conditions. For items located in Troy Depo-approved storage facilities, an appointment must be scheduled.

Listing approval means that the listing has been reviewed for compliance with the publishing rules. It does not mean that the item has been physically inspected, that its value has been verified or that any guarantee is given on behalf of the seller.

Before buying, you should clarify the item's condition, the seller's details, and the payment and delivery terms directly with the listing owner.

For listings whose owners you have contacted, you can report them using the feedback section shown on the listing. You can also send us the listing link and your reason for reporting through Troy Depo's contact channels. If available, you can share relevant screenshots as well. Your report will be reviewed, and action will be taken on the listing if necessary.

No. You can post a listing even if your belongings aren't stored at Troy Depo. You can put items located in your home, office or anywhere else up for sale in the store.

You can post listings for home and office furnishings, household appliances, electronics, furniture and other products that fit the categories in the store.

Products whose sale is against the law, counterfeit, hazardous or not compliant with the listing rules will not be published. Your listing must fit the relevant category and describe the product accurately.

Yes. You can use the "Sell an Item" option for a single item and the "Sell in Bulk" option to put several items up for sale together. For example, you can list the entire contents of your home or office in a bulk listing.

In a bulk listing, you should clearly state which items are included in the sale and whether the price covers all items or only certain pieces.

You should state the item's type, brand, dimensions, condition, price and location. If there are any defects, damage or missing parts, include them in the description.

We recommend using current, clear photos taken from different angles. For large items, mentioning the floor level, elevator availability, any need for disassembly and transport conditions also makes it easier for buyers to decide.

Yes. When posting a listing, you can choose to be contacted by message, by phone or both. Your phone number is displayed only if you enable the phone contact option.

Your first listing is free. For additional listings, you can purchase one of the following listing credit packages:

• 1 listing: 19,90 TL
• 5 listings: 89,90 TL
• 10 listings: 159,90 TL
• 50 listings: 699,90 TL
Prices include VAT.

Listing credits you purchase never expire; you can use them whenever you like.

Troy Depo does not charge a sales commission on sales made through member listings. After your first free listing, you need to purchase listing credits for additional listings.

Additional services you request, such as moving, packing or storage, are charged separately.

Your listing is reviewed by the Troy Depo team before it is published. Approved listings stay live for 90 days.

You can republish an expired listing by using 1 listing credit. Except for certain changes, a republished listing is not sent for approval again.

Yes. The listing credit used for a listing that isn't approved and published is restored to your account.

Yes. You can update details such as the price, description and photos from the listings section of your account. Depending on the nature of the changes, your listing may be re-reviewed.

Once your item has sold, you can unpublish the listing from the listings section of your account. This way, you'll stop receiving new inquiries about it.

For member listings, no payments are collected and no orders are created through Troy Depo. You should agree on payment, delivery and any return terms directly with the seller before the transaction.

The shipping and return policies announced for Troy Depo products do not apply to member listings. You should also settle any documentation and invoicing matters directly with the listing owner.

Yes. After reaching an agreement with the seller, you can separately request a moving service from Troy Depo to transport the item. The transport fee and scope of service are determined based on your needs.

If your item is stored at Troy Depo, you should contact us after the sale to plan its release from storage and its delivery. Once the recipient's details and any necessary authorizations are confirmed, a suitable pickup appointment is scheduled.

The buyer can collect the item under the agreed terms, or a moving service can be requested from Troy Depo. Any fees for release from storage, packing and transport are shared before the process begins.

Add the products sold by Troy Depo to your cart. At the "Complete Purchase" step, enter your delivery details and pay by credit or debit card. Once your payment is approved, your order is created.

The cart and card payment options are available only for products sold by Troy Depo.

Products sold by Troy Depo are brand new.

You can pay by credit or debit card. Payments are processed through a secure payment infrastructure with 3D Secure verification. Your card details are not stored by Troy Depo.

Yes. An invoice is issued for products sold by Troy Depo. When placing your order, you must enter your individual or corporate billing information completely and accurately.

Your invoice is sent to the email address you provided when placing your order.

Your order is shipped within 3 business days after your payment is approved. Delivery time may vary depending on your address and the shipping company's operating conditions.

For large orders delivered by our moving service, the delivery schedule is shared with you separately.

You can view your order status in the orders section of your account. Once your order has shipped, you can follow your shipment's delivery using the tracking information provided.

The shipping fee is shown on the product page and in your cart. It is calculated separately for each different product; buying more than one unit of the same product does not change that product's shipping fee.

This does not apply to member listings. For products delivered by our moving service, the transport fee is specified separately.

To request a cancellation or address change, contact us as soon as possible with your order number. If your order has not yet been shipped, your request can be processed.

For orders that have already been shipped, address changes depend on the shipping company's terms. Cancellation and return requests are evaluated based on the order status and the applicable terms.

For orders you place as a consumer, except for legal exceptions, you can exercise your right of withdrawal within 14 days of receiving the product.

Simply notify us of your return within this period in writing or through a communication channel that keeps a record, such as email. You should then send the product back within 14 days.

Products must be unused beyond the normal inspection needed to understand their nature and functionality, undamaged, and complete with all accessories they were delivered with. For safe transport, we kindly ask that you use the original packaging whenever possible.

You don't pay any shipping fee when you send your return with the contracted shipping company we specify. If you choose to use a different shipping company, the shipping cost may be your responsibility. Contact us before shipping to get return instructions.

For returns made under the right of withdrawal, the refundable amount, including the standard delivery fee, is refunded to the payment method you used no later than 14 days from the date you hand the product over to the shipping company specified in the pre-contractual information. If you use a different shipping company, this period starts from the date the product reaches us.

How long it takes for the amount to appear in your account, and how installment payments are credited back to your card, depends on your bank.

If your package is visibly damaged, ask the courier to prepare a damage report at the time of delivery. You can refuse the damaged product and send it back without accepting it.

If you notice the damage after delivery, or if your product arrives incomplete or wrong, contact us with your order details and, if possible, photos. Not having a damage report does not by itself void your legal rights.