Frequently Asked Questions

Items in member listings cannot be added to the cart, ordered or paid for by card. Contact the listing owner about the item you are interested in and agree on the price, payment and delivery terms directly with them.

Check the seller information on the product or listing page. Products sold by Troy Depo have an “Add to Cart” option.

Member listings, on the other hand, offer contact by message or phone, depending on the seller's preferences; no payment for the item is taken through the site.

Depending on the seller's preferences, the listing page offers options to send a message and/or view the phone number. You can contact the seller using any of the options provided.

You can browse listings without signing up. To post a listing, send a message to a seller or view a phone number the seller has chosen to share, you need to log in to your account. If you don't have an account yet, you can sign up for free.

To see the item in person, contact the listing owner and agree on a suitable time and conditions. For items located in Troy Depo approved warehouses, an appointment must be booked.

Listing approval means that the listing has been reviewed for compliance with the publishing rules. It does not mean that the item has been physically inspected, that its value has been verified or that any guarantee has been given for the seller.

Before buying, you should clarify the item's condition, the seller's details and the payment and delivery terms directly with the listing owner.

For listings you have contacted, you can report them via the feedback section displayed on the listing. You can also send us the listing link and the reason for your report through Troy Depo's contact channels, together with any relevant screenshots. Your report will be reviewed and, if deemed necessary, action will be taken regarding the listing.

No. You can post a listing even if your items are not at Troy Depo. You can offer items located at your home, office or any other location for sale in the store.

You can post listings for home and office items, major appliances, electronics, furniture and other products that fit the categories in the store.

Products whose sale is unlawful, or that are counterfeit, dangerous or not compliant with the listing rules, are not published. Your listing must fit the relevant category and describe the item accurately.

Yes. Use the “Sell an Item” option for a single item and the “Sell Multiple Items” option to offer several items together. For example, you can list the entire contents of your home or office in a bulk sale listing.

In a bulk listing, you should clearly state which items are included in the sale and whether the price covers all items or only certain pieces.

You should state the item's type, brand, dimensions, condition, price and location. Any defects, damage or missing parts should be mentioned in the description.

We recommend using recent, clear photos of the item taken from different angles. For large items, stating the floor, elevator access, whether disassembly is needed and the moving conditions also makes it easier for buyers to decide.

Yes. When posting a listing, you can choose to be contacted by message, by phone or both. Your phone number is displayed only if you enable the phone contact option.

Your first listing is free. For further listings, you can purchase one of the following listing credit packages:

Listing credits you purchase never expire; you can use them whenever you like.

Troy Depo does not charge a sales commission on sales made through member listings. After your first free listing, you need to purchase listing credits for further listings.

Any additional services you request, such as moving, packing or storage, are charged separately.

Your listing is reviewed by the Troy Depo team before it is published. Approved listings stay online for 90 days.

You can republish an expired listing by using 1 listing credit. Except for certain changes, a republished listing is not sent for approval again.

Yes. The listing credit used for a listing that is not approved and not published is restored to your account.

Yes. You can update details such as the price, description and photos in the listings section of your account. Depending on the nature of the changes, your listing may be reviewed again.

Once your item has been sold, you can unpublish the listing in the listings section of your account. This prevents new inquiries about your listing.

For member listings, no payment is taken and no order is created through Troy Depo. You should discuss payment, delivery and any return terms directly with the seller before the transaction.

The shipping and return policies described for Troy Depo products do not cover member listings. You should also settle documentation and invoicing matters directly with the listing owner.

Yes. Once you have reached an agreement with the seller, you can separately request a moving service from Troy Depo to transport the item. The moving fee and scope of service are determined according to your transport needs.

If your item is at Troy Depo, you should contact us after the sale to plan its release from storage and its delivery. Once the recipient's details and the necessary authorizations have been confirmed, a suitable handover appointment is scheduled.

The buyer can collect the item under the agreed conditions, or a moving service can be requested from Troy Depo. Any fees for releasing the item from storage, packing and moving are communicated before the transaction.

Add the products sold by Troy Depo to your cart. At the “Checkout” step, enter your delivery details and pay by credit or debit card. Your order is created once your payment has been approved.

The cart and card payment options are available only for products sold by Troy Depo.

Products offered for sale by Troy Depo are brand new.

You can pay by credit or debit card. Payments are taken through a secure payment infrastructure with 3D Secure verification. Your card details are not stored by Troy Depo.

Yes. An invoice is issued for products sold by Troy Depo. When ordering, you must enter your individual or corporate billing details completely and accurately.

Your invoice is sent to the email address you provided when ordering.

Your order is shipped within 3 business days after your payment has been approved. Delivery times may vary depending on your address and the shipping carrier's operating conditions.

For large orders delivered by a moving service, the delivery schedule will be shared with you separately.

You can view the status of your order in the orders section of your account. Once your order has been shipped, you can follow its delivery using the tracking information provided.

The shipping fee is shown on the product page and in your cart. It is calculated separately for each different product; buying more than one unit of the same product does not change that product's shipping fee.

This does not apply to member listings. For products delivered by a moving service, the transport fee is stated separately.

To request a cancellation or a change of address, contact us as soon as possible with your order number. If your order has not yet been shipped, your request can be processed.

For orders that have already been shipped, a change of address depends on the shipping carrier's terms. Cancellation and return requests are assessed according to the order status and the applicable terms.

For orders you place as a consumer, except for statutory exceptions, you may exercise your right of withdrawal within 14 days from the date you receive the product.

It is sufficient to send us your return notice within this period in writing or through a communication channel that allows a record to be kept, such as email. You must then send the product back within 14 days.

Products must not have been used beyond the ordinary inspection necessary to establish their nature and functioning, must be undamaged and must be complete with all accessories supplied. For safe transport, we kindly ask you to use the original packaging where possible.

If you make the return through the contracted shipping carrier specified to you, you do not pay any shipping fee. If you choose to use a different shipping carrier, the shipping cost may be borne by you. Before sending, you can contact us for return instructions.

For returns under the right of withdrawal, the refundable amount, including the standard delivery fee, is refunded to the payment method you used no later than 14 days from the date on which you hand the product over to the shipping carrier specified in the preliminary information. If you use a different shipping carrier, this period starts from the date on which the product reaches us.

How long it takes for the amount to appear in your account, and how installment payments are credited back to your card, depends on your bank.

If your package shows visible damage, ask the courier to draw up a damage report at the time of delivery. You can send the damaged product back without accepting it.

If you notice damage after delivery, or if your product arrives incomplete or incorrect, contact us with your order details and, if possible, photos. The absence of a damage report does not by itself void your statutory rights.