This text is a translation provided for information purposes only. The legally binding text is the Turkish version of this document. View the Turkish version
Return Policy
1- The return period is 14 days after the product reaches you. Returns for orders placed by the Buyer at different times are handled separately.
2- For a return to be accepted:
- the products must be undamaged and unused,
- the order placed must be returned complete.
3- For a return of products to be accepted, the product's packaging must be unopened and the product must be untried, intact and unused.
4- The right of withdrawal cannot be exercised for goods prepared in line with the Buyer's requests or personal needs and approved for production.
5- If the return conditions are met, the Seller refunds all payments collected (delivery costs may or may not be included, depending on certain conditions) to the Buyer within 14 (fourteen) days from the date on which the notice that the Buyer has exercised the right of withdrawal reaches the Seller. How many days it takes for the amount refunded to the Buyer's bank within this period to appear in the Buyer's account depends on the Buyer's bank. For installment purchases, the amount is refunded to the Buyer's bank, and the bank concerned refunds it to the Buyer's credit card in as many monthly payments as there were installments.
6- The Buyer is obliged to inspect the goods before accepting delivery; not to accept shipping packages and goods that are damaged and/or defective in a way detectable by ordinary inspection (dented, broken, torn packaging, etc.); and to have the carrier's employee draw up a report on the situation. In such a case, the Buyer may have a report drawn up and return the goods to the employee at the door without accepting them. Where the carrier's employee does not draw up a report, the Buyer may return the goods to the employee without accepting them or may accept them after having them checked at the shipping carrier's branch.
7- If goods are missing from the order, the other goods should be accepted and a report should be drawn up for the missing goods. If the order contains incorrect goods, those goods should not be accepted and a report should be drawn up on the situation.
Applies only to products sold by Troy Depo. No liability whatsoever is accepted for any other products or items. The site is solely a listing platform.